Molsom Practice Policy
Our goal is to provide outstanding service to all of our customers. We value your understanding and cooperation with our policies as we continue to make Molsom & Associates Ltd the preferred choice for your eye care. We appreciate your trust in us and look forward to serving you.
Missed appointment fees
At Molsom & Associates Ltd, we treasure each moment we spend with you. Our appointment slots are thoughtfully designed to be significantly longer than most, as our core belief is that the quality of care we provide cannot be rushed. Our exceptional team of qualified optometrists is committed to your well-being and uses state-of-the-art equipment to ensure you receive the best care possible. Our fees reflect this dedicated time and personalized attention.
However, we need your understanding that every missed appointment has a ripple effect that affects us and other customers. When an appointment is missed, it results in vacant clinical time that could have been allocated to another customer in need. While we bear the costs of our team’s time and overhead expenses, the overall effect is a financial shortfall for our practice, something we would rather not pass on to our valued customers by raising our charges.
We feel fortunate to have such high demand for appointments at Molsom & Associates Ltd, and to meet everyone’s needs, we strive to keep waiting times as short as possible. To help us in this, we request that you notify us at least 48 hours in advance if you cannot attend your scheduled appointment.
We understand that life happens and plans can change, so we’ve designed a cancellation policy we believe is fair and compassionate. If, for any reason, your appointment is missed, changed, or cancelled with less than 48 hours’ notice and we cannot fill the slot, we reserve the right to apply an administrative charge.
For repeat offences we do reserve the right to cancel any plan memberships and apply the full cost of the appointment.
However, we reserve the right to modify these policies without prior notice to accommodate our operations’ dynamic nature and continue offering you the best possible service.
Complaints
If you are unhappy with the goods or service supplied by Molsom & Associates please contact the practice on 01775 713366 or email admin@molsom.co.uk within 6 weeks. This allows us to review and resolve any issues effectively.
Feedback
We provide feedback forms for all customers to complete to help us to continue to grow and be the best we can be. These forms are available from any team member. If you would like to provide more specific feedback please email the customer services manager at admin@molsom.co.uk
Conduct
We expect all of our customers to behave in a reasonable manner. Please do not raise your voice at our team, this never helps any situation.
Please respect our team, they should only be approached about Molsom & Associates business whilst at work, please do not contact team members out of work.
Privacy policy
Please see our separate privacy policy